FAQ

How can I contact Taltep?

You can email us at info@taltep.com and our customer service team will be happy to help you with any questions!

Do you ship worldwide?

Yes

Where do you ship from?

We ship from Hong Kong.

Can I change or cancel my order?

As we aim to process orders as quickly as possible, you must request any changes/cancellations within 12 hours of placing your order. Any requests after this time will be refused. Your order may be returned for a full refund upon receipt.

Which payment methods are accepted?

We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments.

When will my order be processed?

All orders are processed and shipped from our warehouse. Please allow extra time for your order to be processed during holidays and special sale periods. We process orders between Monday and Friday. Orders are processed within 1-3 business days from the order date and shipped the next day after the processing day. Please note that we do not ship on weekends.

How long does it take to receive my order?

Due to high demand, orders may take between 2 and 4 weeks to arrive.

What happens if I don't receive my order?

If you do not receive your order within 30 days of shipment, you are entitled to a full refund.

Do I have to pay customs duties and taxes?

The prices displayed on our website are tax free in Euros, which means that you may be liable to pay duties and taxes once you receive your order. Once your order arrives at its final destination, import taxes, duties and related customs fees may be charged, as determined by your local customs office. Payment of these fees and taxes is your responsibility and will not be covered by us. We are not responsible for delays caused by your country's customs department. For more details on fees, please contact your local customs office.

How can I return an item?

Please contact us at info@taltep.com

What happens if the items I received are defective/incorrect/damaged?

Please contact us if you have received incorrect, missing and/or defective goods. When you receive your package, please include your order number, photos of the items and all related references. We will do our best to resolve your case as quickly as possible.

When will I receive my refund?

All refunds will be credited to your original method of payment. If you paid by credit or debit card, refunds will be processed within 7-10 business days of the card issuing bank receiving the returned item or cancellation request. If you have any questions about when the credit will be posted to your account, please contact the card issuing bank. If you have not yet received a credit for your return, please follow these steps: Contact the bank/credit card company. It may take some time for the refund to post to your account.